If you just randomly had a seizure in your bathroom and the Deck was collateral damage, you should explain that to Valve in your support ticket. • 10 mo. . negafy 256GB - Q1 • 1 yr. Lastly. All trademarks are property of their respective owners in the US and other countries. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. ago. Unit arrived at warehouse (Netherlands) on April 4th. - RMA process gets started on May 17th. Hi everyone, I'm currently looking at my third steam deck RMA. Select your issue to review troubleshooting information and contact Steam Support if necessary. Everything on the deck works except the screen. ago. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. Replaced the screen. Video/photograph and record everything prior to sending in your deck for any RMA work. my advice for anyone reading this. I already contacted Steam Support so please don't comment telling me to do it. 2. However, wife's Steam Deck refuses to boot. In practice, this was but a week. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. Mar 31, 2020 149. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. New comments cannot be posted. avoid buying used decks. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. Looking at the Steam Deck product. Such as with monitors, it can differ slightly from others of the same model. #15. So basically, every time you open the Deck, it loses. Unit arrived at warehouse (Netherlands) on April 4th. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. Unit arrived at warehouse (Netherlands) on April 4th. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. sawsac 64GB • 1 yr. After this timeframe it will last up to one week until it is delivered. SPARTAN VI said: Wife and I got our Decks today. Am I screwed with my deck? : r/SteamDeck - Reddit. The Steam Deck is a handheld, portable gaming console made by Valve. At least this time Steam Deck seemed to work fine. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows. Of course, Valve isn’t stocking this $400 handheld gaming PC at Best Buy. Steam Deck makes this high-pitched noise on any fan speed lev. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. invision2212 Oct 15, 2022 @ 3:52pm. Deck started to load every scene at ultra low fps. If you encounter an issue and need to send your Steam Deck for repair or replacement,. Mine booted up instantly, no issues. Repairs for issues covered. No company ever asked me to provide full contact details to initiate an RMA process before. I'm from Germany, and this goes too far for initiating an RMA process. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. put your RMA slip inside the steam deck box. my Steam Deck stopped charging after connecting it to an USB Hub. You may have to briefly plug the charger in to get it to. Select your issue to review troubleshooting information and contact Steam Support if necessary. We apologize for the inconvenience. That doesn’t work, I guess RMA time. 04. Applied updates and all that jazz. how long have you waited to get your RMA? I. my Replacement Deck has arrived. Wilqu. I read many threads about people reviewing their unit, and I think something is wrong about mine. I sent it as they told me to two weeks ago. There's a good chance they'll take care of it because that's an exceptional. - Steam Deck arrives at their warehouse in IL on May 20th. Options. Valve was really quick and after 3h I had my DHL shipping label for return. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. I still have no update and waiting for a new unit to be shipped to me. my Steam Deck stopped charging after connecting it to an USB Hub. " "We're happy to announce that Steam Decks will start shipping in Japan, South. I see many people having trouble with Wifi randomly shutting off oot of the box. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. Received UPS shipping return label on Monday - shipped it the same day. 24/03 -> 8AM I sent the Steam Deck through DHL. 6 nm APU. I can’t say for sure but in general with RMA’s I would count on at LEAST a week and a half and that’s if everything goes smoothly. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. Bought a deck from Ebay about 6 months ago, worked fine until it ran into SOC throttling issues. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. YMMV : r/SteamDeck. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. This can take 5-7 business days. Rumble motors are in controllers like Xbox or playstation. Steam Deck with serial number xxxxxxxxxxxxx, placed. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. But if just by opening and replacing it voids it, then that's a bit unfair. I still have no update and waiting for a new unit to be shipped to me. sawsac 64GB • 1 yr. ago. Regardless its definitely RMA time. Those RMA'ing Decks have see around the same turn around times. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. The rma process is unlikely to solve that particular issue for you. Steam Deck Broke Again After Being Returned From RMA. -3. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. Some people can’t handle tech. My Steam Deck is in RMA hell. It's like any other product or store you have ever bought anywhere. 07. Unit arrived at warehouse (Netherlands) on April 4th. if the first one is defective, id rather give them a year to. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. Related. Hoping I’d get some answer so when I send it for RMA for a second time I can tell them to specifically change the joystick. We don't have additional details to provide at this time. No company ever asked me to provide full contact details to initiate an RMA process before. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Re image, shipment mode, editing power options in Desktop. my Steam Deck stopped charging after connecting it to an USB Hub. 1 year manufacturer warranty that covers defects. Steam Deck 3. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. give or take a year. However, wife's Steam Deck refuses to boot. Posted: Jun 24, 2023. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. Disabled by default. Steam Support will provide you with instructions. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). You will receive instructions about how to conduct your return once the. my Steam Deck stopped charging after connecting it to an USB Hub. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. Soldering it is really easy. Replaced the screen. Perhaps it's not refurbished 😅. So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. . The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. 3. the first steam deck had a faulty fan which made a rumbly. Valve announced last Friday that the Steam Deck now has repair centers dedicated for servicing hardware and software issues that may arise with the device. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. my Steam Deck stopped charging after connecting it to an USB Hub. A solid white LED indicates the Deck is drawing power. Steam Deck > General Discussions > Topic Details. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. 27/07-Steam deck crashed and refused to show anything other than a black screen. Premium anti-glare etched glass. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. TheBlack_Swordsman. If your device is out of warranty, the company will offer to fix it up. Faulty Steam Deck return nightmare with D. Tech Support. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. Received my replacement on 3/29 or 3/30, I forget. It's very likely they will reject the RMA request. Steam Deck OLED model will be available in two storage configurations: 512GB and 1TB, which will cost $549 and $649, respectively. We don't have additional details to provide at this time. NOT a good idea to hardware mod the deck at this time if ur uncomfortable doing so, when you can RMA. Hi all, I just wanted to vent out my frustrations with the Steam Deck and the issues I've run into while using this device. * Now here is where we are going to deviate a bit from the steam support advice. 1. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. Easily the best purchase I ever made. I still have no update and waiting for a new unit to be shipped to me. To. Let it FULLY charge from 0% all the way back up to full while it stays off; This should take approximately 5-8 hours. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Backstory: I love my deck. Using the D-Pad and A to select, navigate to "Setup Utility". Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. I had to RMA AGAIN. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. Requested an RMA Thursday 19th, received RMA email Friday 20th. Steam Support, Oliver Nog english is not my first. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. Everyone getting a Steam Deck will have roughly the same level of IPS glow. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. put it into battery storage mode, then wake with charger like then it arrived. Some days ago I asked again and now they don't even respond. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). Eventually after trying all of their suggestions, my deck ended up in an infinite ite boot where the fans were going and the os never started. Photo: Prima Games. Wi-Fi 6E. I have no idea what valve are doing with it at the moment unfortunately. © 2023 Valve Corporation. Valve didn’t fix it, they sent me a whole new deck. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. (You can leave the one holding the heat sink on in place!) 3. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. format my deck for RMA, have many emulators, non steam games, etc. 8/6 new deck is on. technically thats a faulty screen, anything thats not 100% is faulty. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. 188 comments. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. Replacement in event repair not possible. So I had to contact Steam and set up an RMA. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. My very first laptop, a Dell Inspiron 6000, was practically the Laptop of Theseus by the time its (extremely generous extended) warranty expired,. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. Deck received 8/1 died that evening just downloading games no power at all. ago. Apr 22, 2002. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. Both left and right trackpad are not working. Let your Steam Deck sit overnight until it has shut down on its own. Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. Video/photograph and record everything prior to sending in your deck for any RMA work. I still have no update and waiting for a new unit to be shipped to me. 1TB NVMe SSD. great. We're aware of reports regarding fan noise and we're actively looking into the issue. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. Steam initiated an RMA. I still have no update and waiting for a new unit to be shipped to me. Go down to Hardware section and select Model/Serial Numbers. bobmorton Apr 11, 2022 @ 2:01am. my Steam Deck stopped charging after connecting it to an USB Hub. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. ago. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. My fan RPM is above. I still have no update and waiting for a new unit to be shipped to me. maybe my fifth Deck will be the one. Either way, don't be surprised if a few days go by. I believe a portion of Steam Decks have faulty Wireless Cards. Unit arrived at warehouse (Netherlands) on April 4th. L! My second Steam Deck developed the ' black screen of death ' fault after 5 days use, so I got onto Steam support, and they quickly arranged an RMA. Bad RMA experience - UK. 6 nm APU. I left a couple notes inside asking for it back rather than a substitution. Plugged it in, turned it on, tested all buttons and touch screen through the settings. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. UK RMA Experience. Mar 31, 2020 149. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. Go down to Hardware section and select Model/Serial Numbers. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. " After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. my Steam Deck stopped charging after connecting it to an USB Hub. On the Steam Deck, select your profile picture in the top-right corner > select "Account Details" > select "Devices" > select your Steam Deck > scroll down to the Fan Manufacturer details. Using the D-Pad and A to select, navigate to "Setup Utility". 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. My steam deck had a left stick issue. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. 50Whr battery; 3-12 hrs of gameplay (content. TheBlack_Swordsman. We apologize for the inconvenience. TekSone 512GB - Q4 • 8 mo. As I did with the first faulty Steam Deck, I packed up the unit, included the paperwork in the plastic pouch already on the box, stuck on the shipping. ago. Tomorrow: expected delivery. List of troubleshooting. Not a major issue but one that annoyed because of the price spent on the deck. It's as if the Steam Deck has lost all communication with the battery or the battery is dead. no, ive bought many things with 30 day return periods. It’s Valve’s answer to the emerging crop of handheld PCs like the GPD Win 3. The haptic on the other hand should not feel strong, it's only there so you know that there is. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. Steam initiated an RMA. I was looking into the same. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. Still running fine no issues. Steam Deck > General Discussions > Topic Details. You should do the RMA I got my steam deck and out of the box my right bumper was not working and also found that on the screen looks like there are bubbles underneath the screen something to lookout for. EDITED: 04. ( Yes, I know, some of you are scared. they may let you pay for a repair though. Got my Steam Deck back from a second RMA in December. how long have you waited to get your RMA? I. If you're prepared for the worst case scenario the only surprises you can get are positive ones. Let me know if you still need help. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. The switch is cheap but it requires soldering skills. That's not how RMAs work, and I wasn't even implying that you should. April 26 (AM): Parcelforce Dispatch Notification. Since this is not really an issue with Valve but with their RMA partner, talking to Steam support is like talking to a wall. All rights reserved. - Deck finally arrives. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. Sadly, when I got mine, I had a bunch. Go down and select Settings. Got my Steam Deck back from a second RMA in December. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. People kill people in this world, sell children, your not fucked up for fibbing a bit on how exactly your device broke to stay within warranty. 7. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. That is completely unacceptable as far as I'm concerned. Surprisingly Valve let me RMA it from AUS. I truly think you'll be fine. Video/photograph and record everything prior to sending in your deck for any RMA work. We'll see. Illustrious_Slip_714. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. We are unable to modify the RMA at this time as it has already been processed. Today I finally received my replacement Deck. Navigate to the Power Menu. Ball park, what can i be looking at before it gets sent back? Locked post. Need to. redeyemaster 512GB • 1 yr. If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. The right one vibrates nicely and click is "satisfying". my Steam Deck stopped charging after connecting it to an USB Hub. Steam Deck RMA Circus. ) Re-insert or tighten the screws holding the motherboard. To put it to sleep or wake it up, I had to press the button 10-20 times. Also happened when using the desktop side of the deck. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. - Contact Steam Support on May 16th. You're without your Steam Deck until the replacement/repaired unit arrives. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. They received my Steam Deck a couple days ago. Go back into haptics settings and set them both back to 5 and then turn off the haptics completely using the toggle switch. bring that box to ups and they wlll create the shipping label and place it on the box. the RMA process is very slow, my deck arrived at Valve’s warehouse. The power button is great now as well, it's clicky instead of mushy. Valve also confirmed that it has updated the Steam Deck product page. At least everything I set up on deck is relatively easy to set up again I did a factory reset yesterday. Go down and select System. 2. sure if you rebuy, you go back to the end and wait another year. Originally posted by Corey: Originally posted by thoughtsofspeaking: How long is the general. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Removing the battery cable when accessible. 188 comments. They were difficult months indeed. In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was broken. I hope Valve gives you a real answer. I still have no update and waiting for a new unit to be shipped to me. My deck arrived at the facility Tuesday morning 3/8. If you're getting a result, it's very likely that your GPU is faulty. Also, every time you open the Steam Deck, you degrade it. 52 minutes ago #8,057 Zulith said: Figures. They just need to transfer the warranty to you if they registered it. Still no word on when they will ship a replacement. - Steam Deck arrives at their warehouse in IL on May 20th. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. 99 ($5. So I soon get my third SteamDeck. Once in the BIOS menu, unplug the power supply. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. or maybe glue a chain that you can link to a backpack or something. Removing the battery cable when accessible. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. My new deck works perfectly. You'll get 2-3x that if you're playing simple games or watching movies. Only hard rebooting the deck or using the steam button to close the game would stop the issue. Enter bios on power on (power + Vol+) with power supplier disconnected. Both left and right trackpad are not working. If your device is out of warranty, the company will offer to fix it up. technically thats a faulty screen, anything thats not 100% is faulty. I had to foot the shipping costs back to the US and use a freight forwarder to get. Either way, don't be surprised if a few days go by. Screen spots w/ 512GB model - Not what I thought (my RMA experience) Before getting my SD, I had read all the stories about spots on the screen. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. The repair shop replaced the right thumbstick and had it working for a little while afterwards. Unit arrived at warehouse (Netherlands) on April 4th. The system will not go to sleep in this mode. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). The replacement module from ifixit comes with the new sticks already on it. The maker of Half-Life and Portal is trickling it out directly to devout fans of Steam, the platform that pioneered the. Edit: And there’s the evidence that this sub is toxic AF. Seems like you either have to accept it or return it. If the LED remains off or is blinking, then the Deck isn't receiving power. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. YMMV. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. : (. I'm from Europe, and I'm slipping into the third week after sending my rma and zero info since it. Would love a easy backup solution as opposed to a start. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. breakfreepics • 10 mo.